Return & Exchange Policy

Overview

At our store, customer satisfaction is important to us. We offer return and exchange services only for orders placed through our website.

Please read our policy carefully before requesting a return or exchange.

Return & Exchange Eligibility

  • Products can only be returned or exchanged within 7 days of receiving the order.

  • Items must be unused, unopened, and in their original condition and packaging.

  • Used products are not eligible for return or exchange under any circumstances.

  • Return or exchange requests will only be processed after proof of purchase/order slip confirmation.

Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged:

  • Used products

  • Damaged items caused by customer misuse

  • Products without original packaging

  • Items returned without proof of purchase/order slip

  • Sale or discounted items

Refund Policy

Currently, we only offer returns and exchanges. Refunds are not applicable unless the product received is defective or incorrect from our side.

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your request.

Exchange Policy

We only replace products if:

  • The item received is damaged

  • The wrong product was delivered

  • The product has a manufacturing defect

To request an exchange, please contact us with your order details and clear pictures of the product.

Return Shipping

  • Customers are responsible for return shipping charges unless the mistake is from our side.

  • We recommend using a trackable shipping service for valuable items.

Need Help?

For any questions related to returns or exchanges, please contact our support team through our website contact page or official email.